Refund policy

We accept returns of eligible items within 30 days of delivery.  Products must be in unused and resalable condition; gemstone beads must be on their original strands. For change-of-mind returns, buyer is responsible for all shipping costs.

We cannot accept returned special-order or altered merchandise, partially used components, gift cards, or gemstones removed from their original strands.

To request a return, sign in to your account, open the order, and select Request Return.  Wait for approval and instructions before sending merchandise.

We will process your return within two business days of receiving it. Once the return is processed, you’ll receive an email with the amount being refunded. Shipping costs are non-refundable. Your bank determines the speed with which your refund is applied back to your credit card account.

If your order arrives damaged or incorrect, contact support@spellboundbeadworks.com within 10 days of delivery with your order number and photos.  Please photograph the damaged item and outer packaging and retain the materials until we respond.