Frequently Asked Questions

The status of your order is available by clicking on “My Account” (the person icon) at the top of the page. The carrier will provide an estimated arrival date which you can access with the tracking number provided for your order - usually within 24 hours of shipment.  Be patient with USPS orders!

If the tracking information shows that the package has been delivered, but you have not received it, contact your local post office with the tracking number to inquire about it, or complete the mail tracking request form at USPS.com. If the post office is unable to locate your package, please contact us at support@spellboundbeadworks.com and we will do our best to help you resolve the issue. 

Transit time does not include the day the order is placed, holidays, or weekends. As much as we wish we could, Spellbound Beadworks cannot control the transit time of your package. If you need your order quickly, we suggest using UPS.

Note that USPS Ground Advantage can take 3-8 (or more) business days to arrive.

Free shipping applies to all eligible domestic orders over $60. Orders that qualify for free shipping weighing more than 3lb will be shipped UPS Ground. All other orders will be shipped USPS Ground Advantage or an alternative at our discretion.

Spellbound Beadworks provides an option for self-service returns. Please note that all gemstones must be on their original strands, and all products must be in salable condition to qualify for a refund. All returns must be processed within 30 days.

To submit a return request:

1. Click the profile (person) icon in the top menu, or go to your account via https://account.spellboundbeadworks.com to begin the return process.

- Sign in to your account:
In the "Email" field, enter your email address, and then click "Continue".

In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

Go back to the online store, and then enter a six-digit verification code.

2. Click "Request return" for the order that you want to submit the return for.

If your order has more than one item, then select the items that you want to return.

3. Select a return reason and add a note for the store.

4. Click "Request return".

5. If your return request is approved, you will receive an email with the shipping instructions. After the product is returned, you receive a refund.

All returns must include the name listed on your Spellbound account, your address, and the order number. Please include your phone number in case of questions. 

For any issues with your order, please contact support@spellboundbeadworks.com within 10 days of delivery. 

If you feel an item has arrived damaged, please take photos of both the product and the shipping container, and do NOT discard the shipping container. Send the photos along with the order number and any other pertinent information to support@spellboundbeadworks.com and we’ll be in touch within one business day. 

We will process your return within two business days of receiving it. Once the return is processed, you’ll receive an email with the amount being refunded. Shipping costs are non-refundable.

All refunds typically take 2-3 business days to be applied back to your bank or credit card after a return is processed, and this is wholly dependent upon your bank or credit card. 

We cannot accept returns on special order items, partially used items, destrung gemstone beads, items postmarked outside of the accepted date range, or physically altered items.

We reserve the right to refuse merchandise that is returned after the 30-day period or to charge additional restocking fees based on the original invoice date.

Sales tax may not be charged for your order at this time due to varying state laws and Spellbound's sales volume in your state. However, if you have a legitimate reason that your orders should be tax exempt, contact tax@spellboundbeadworks.com with your sales tax exemption form to begin the process of setting up the tax exemption for your account.

We are required to receive a state sales tax exemption certificate to provide a tax exemption. If you have sales tax questions, your best resource is your state tax department and your local tax professionals. If you have questions about your tax exemption with Spellbound, please contact tax@spellboundbeadworks.com. 

Please find our full privacy policy here: Privacy Policy. In simple terms, we’ll never sell your information – ever. 

Get in touch by going here: Contact

YES! Please send your product suggestions and any submissions for our My Spellbound Design gallery to hello@spellboundbeadworks.com

Our site doesn’t use passwords, so no need to worry about remembering one! Each time you log in, we will send a code to your chosen email address for you to enter to access your account. 

Once logged in you can click the person icon at the top of any page. From this page you can: 

• Edit account information and address book 

• Track open orders 

• View previous orders 

Click the person icon located at the top of any page. From this page, you can change or add an address and view your order history.