Frequently Asked Questions

When your order ships, we'll email a tracking link.  You can also sign in to view your order history and tracking information.  Carrier tracking can take up to 24 hours to update after shipment.

Need your supplies quickly?  Choose an available expedited service at checkout; estimated transit times are shown by the carrier.  Delivery estimates vary by destination and carrier; see the tracking link for the latest estimate.

Free shipping applies to all eligible domestic orders $50 and up before tax. Eligible orders ship by the standard carrier/service we select; oversized shipments may use UPS.

If the tracking information shows that the package has been delivered, but you have not received it, check your delivery area and contact the carrier directly.  If it remains missing, email our support team with your order number and we will do our best to help you resolve the issue. 

USPS is running very slow per their internal policies currently.  Orders are not considered officially lost in transit until 15 days after shipping.  If you feel the package is lost prior to the 15 day mark, please submit a Mail Search Request through USPS.

Many times, a package will not show any tracking for several days before tracking as out for delivery.

Spellbound Beadworks provides an option for self-service returns. To submit a return request, sign into your account, open the order, and select "Request Return."  Follow the confirmation email for next steps. 

All returns must include the name listed on your Spellbound account, your address, and the order number. Please include your phone number in case of questions. 

If your order arrives damaged or incorrect, contact support@spellboundbeadworks.com within 10 days of delivery with your order number and photos.  Please photograph the damaged item and outer packaging and retain the materials until we respond.

We will process your return within two business days of receiving it. Once the return is processed, you’ll receive an email with the amount being refunded. Shipping costs are non-refundable. 

Your bank determines the speed with which your refund is applied back to your credit card account.

We cannot accept returned special-order or altered merchandise, gift cards, partially used components, or gemstones removed from their original strands.

Sales tax may not be charged for your order at this time due to varying state laws and Spellbound's sales volume in your state.  For qualifying resale or exemption purchases, email your valid state exemption certificate to tax@spellboundbeadworks.com before ordering.

We are required to receive a state sales tax exemption certificate to provide a tax exemption. If you have sales tax questions, please contact your state tax department and your tax professionals. If you have questions about your tax exemption with Spellbound, please contact tax@spellboundbeadworks.com. 

Read our Privacy Policy for details about how customer information is handled. 

Get in touch by going here: Contact

We welcome product suggestions.  Send your ideas to hello@spellboundbeadworks.com.

No password is needed.  Enter your email address and use the one-time code sent to you.

After signing in, open Orders to view past purchases, check status, and request eligible returns.

Open your account profile to update available contact and shipping information.